r/techsupport is a place where people go to describe, in careful and specific detail, the exact sequence of events that led to a problem — while carefully omitting the one thing they did that caused it.
The thread linked here is a classic of the genre. The narrative is full of passive constructions. Things 'happened to' the device. The problem 'appeared.' The laptop 'started making a noise.' At no point did the person do anything that could have contributed to any of this.
We are not here to judge. We are here to feel the warm solidarity of shared experience.